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For all your questions….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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Emergency

a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment

Start date

the date when cover under this policy starts, as noted on the schedule.

Pre-existing condition

a medical or dental condition, injury, illness, disease, sickness or related medical condition and associated symptoms, whether diagnosed or you knew about or should reasonably have known about at the start date, you have seen or arranged to see a dentist about during the 12 months immediately before the start date.

Benefit limit

the most we will pay as set out in the Table of Benefits.

Specialist

a dentist who is registered with the General Dental Council as a specialist. For any treatment for oral cancer, specialist means a medical or dental practitioner.

Call-out fee

the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.

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