myD and dencover

Are you a {my}dentist patient looking for the dencover offer?
Check your flyer for the full web address

For all your questions about our products, dental plans….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Accident

We will cover dental treatment needed to restore your teeth and/or general oral health to their pre-accident condition. We may ask for additional information such as police and hospital reports as evidence of any incident. Treatment must start within 48 hours of the accident and be completed within 30 days.

Premium

the amount stated on the schedule that you agree to pay each month in return for the cover we provide.

Clinically necessary

treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.

Reimbursement

This is the amount you will be paid by dencover following receipt of a valid claim. This will be calculated based on your policy and benefit entitlements.

Call-out fee

the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.

Treatment

By treatment, we mean any listed dental procedure shown on the benefit schedule which is carried out to maintain or restore your dental health, including treatment as a result of an accident/injury and treatment for mouth cancer.

See all jargon busters