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For all your questions….

Here you’ll find the answers to frequently asked questions about Dencover’s products, plans and jargon busting terms.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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Benefit year

the 12-month period immediately following the start date and each period of 12 months after that.

Schedule

the document containing information about you

Pre-existing condition

a medical or dental condition, injury, illness, disease, sickness or related medical condition and associated symptoms, whether diagnosed or you knew about or should reasonably have known about at the start date, you have seen or arranged to see a dentist about during the 12 months immediately before the start date.

Partner

your legally married husband or wife, or your registered civil partner, or a person who is permanently living with you in the same household as if they were your husband or wife or registered civil partner.

Cosmetic or aesthetic procedures

treatment to improve your appearance but not clinically necessary such as tooth bleaching and whitening, including laser treatment to whiten your teeth.

Benefit limit

the most we will pay as set out in the Table of Benefits.

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