We’ve been recognised! Our plans have been reviewed and certified by the UK’s leading dental health charity. Learn more

For all your questions….

Here you’ll find the answers to frequently asked questions about Dencover’s products, plans and jargon busting terms.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Qualifying period

the period after the start date during which we will not cover you for dental treatment that is identified as being clinically necessary, whether or not the treatment actually happened during this period. Please see the Table of Benefits to see what qualifying periods apply to your cover. The qualifying period applies to each member.


a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment


This is the amount you will be paid by Dencover following receipt of a valid claim. This will be calculated based on your policy and benefit entitlements.


a partner, child or any other immediate family member related to you by blood or law.

Primary member

the insured person who purchases the policy. This person must be 18 years or older and be permanently living in the UK.

Additional adult

up to 3 adult relatives of the primary member including: a partner, siblings, children (older than 18) and parents living in the UK in the same property as the primary member

See all jargon busters