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For all your questions….

Here you’ll find the answers to frequently asked questions about Dencover’s products, plans and jargon busting terms.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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Start date

the date when cover under this policy starts, as noted on the schedule.

Partner

your legally married husband or wife, or your registered civil partner, or a person who is permanently living with you in the same household as if they were your husband or wife or registered civil partner.

Emergency

a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment

Pre-existing condition

a medical or dental condition, injury, illness, disease, sickness or related medical condition and associated symptoms, whether diagnosed or you knew about or should reasonably have known about at the start date, you have seen or arranged to see a dentist about during the 12 months immediately before the start date.

Accident

a sudden and unexpected injury to the mouth which requires treatment

Clinically necessary

treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.

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