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For all your questions….

Here you’ll find the answers to frequently asked questions about Dencover’s products, plans and jargon busting terms.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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Qualifying period

the period after the start date during which we will not cover you for dental treatment that is identified as being clinically necessary, whether or not the treatment actually happened during this period. Please see the Table of Benefits to see what qualifying periods apply to your cover. The qualifying period applies to each member.

Start date

the date when cover under this policy starts, as noted on the schedule.

Relative

a partner, child or any other immediate family member related to you by blood or law.

Cosmetic or aesthetic procedures

treatment to improve your appearance but not clinically necessary such as tooth bleaching and whitening, including laser treatment to whiten your teeth.

Clinically necessary

treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.

Call-out fee

the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.

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