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Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
Your cover will begin straight away and you can use your plan to claim for check ups, x-rays and scalings today! Remember, you may have to wait until your qualification period is over before you can claim for certain treatments though. Take a look at the table of benefits for full details of the qualification periods.
This is the set amount of time you'll need to wait before you can claim for certain treatments. For example, you can claim towards check-ups from day one on your policy but will need to wait 60 days before claiming for a filling.
No. We cannot provide cover for treatment received directly relating to a condition that you've seen or arranged to see a dentist about in the 12 months prior to the start date. For full information, please read the Policy wording.
Yes. You’re able to claim for NHS or private dental treatment, no matter which policy you choose. Check out each of the dental insurance plan entitlements to see how much you can claim for each treatment.
You receive an overall annual benefit limit for Fillings, extractions and dentures. This is the amount in bold.
For Crown, bridge and root canal treatment, the amount shown in brackets is the annual benefit limit. Please note that the amount shown in brackets is not an additional annual maximum, this will deducted from the overall annual maximum .
The main difference between the plans is the amount reimbursed as the benefit limits increase through the range. We offer a wide range of policies so you're able to choose a plan that works with your budget.
You're eligible for this policy if you're a permanent UK resident over the age of 18 on the start date
Yes! You can use your policy as soon as today to claim for a check up and clean. However, if you require further treatment, the qualification period will apply.
There is no maximum joining age for dencover.
We accept payment via a straightforward Direct Debit agreement, you can set this up when you sign up for a policy. To change your nominated payment account, please contact us on 0800 180 4505.
Yes you can still get cover, you can use our Find a Dentist feature to find a dentist local to you.
Yes you can still be covered with dencover if you are a smoker.
Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!
treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.
We will cover dental treatment needed to restore your teeth and/or general oral health to their pre-accident condition. We may ask for additional information such as police and hospital reports as evidence of any incident. Treatment must start within 48 hours of the accident and be completed within 30 days.
the document we provide to confirm of your cover, your benefit schedule and the terms and conditions of the policy.
We will cover urgent treatment completed during a single emergency appointment for severe pain or trauma to your teeth or mouth, including trauma that prevents you eating, acute infection(s), or stopping bleeding after removal of a tooth. This does not include any permanent work received during an emergency appointment - this will be subject to your routine policy benefits.
By additional adult, we mean your spouse, partner, siblings, children above 18 years old or parents who live in the same property as you. Up to 3 additional adults are allowed on the same level of cover as you and you must pay a premium for each insured adult.
By mouth cancer, we mean a malignant tumour, tissue or cells, primarily in the oral cavity, lips, tongue or pharynx, characterised by the uncontrolled growth and spread of malignant cells and the invasion of tissue. Mouth cancer cover will end if you leave or cancel your policy and cannot be claimed again if you start a new policy at another time.