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For all your questions….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • Will I be covered for cosmetic treatment?

    You will not be covered for cosmetic treatment (except for teeth whitening where specifically listed on your policy)

    Do you pay my dentist for me?

    No. We ask that you pay for the treatment first and then reclaim the cost through your policy according to your plan entitlements.

    When do my annual benefits start and end?

    Your annual benefits start on the day you sign up to your dencover membership and will end 12 months from this start date. This information can be found on your confirmation email and on your policy schedule.

    Can I make a change to my policy throughout the year? (add/remove/up/downgrade)

    If you wish to make a change to your policy, please refer to the relevant section in the policy schedule or call 0800 180 4505

    Why do I make two payments in my first month?

    At dencover we collect premiums one month in advance. We will collect your first premium around 14 working days after you initially sign up. We will make an additional collection to cover you for month 2 in your 1st month.

    When this second premium leaves your account depends on your nominated DD payment day. If you nominate a DD payment day within the 14 day set up period, your first collection will be a double collection.

    If you nominate a DD payment date after the 14 day set up time, we’ll take two separate payments. The first collection about 14 working days after your sign up and the second will be on your nominated DD date.

    Please advise if this policy covers smokers?

    Yes you can still be covered with dencover if you are a smoker.

    How do I make a claim?

    Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:

    1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs

    2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password

    3. Enter your treatment details, upload a scan or photo of your receipt and hit submit

    Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.

    Full details of our claims process can be found in your policy schedule.

    If you prefer to use a claim form, please contact us at info@dencover.com or call 0800 180 4505 and we’ll send you a copy.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Emergency

a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment

Treatment

work carried out on the member’s teeth and / or gums that is covered by this policy.

Reimbursement

This is the amount you will be paid by dencover following receipt of a valid claim. This will be calculated based on your policy and benefit entitlements.

Benefit year

the 12-month period immediately following the start date and each period of 12 months after that.

Primary member

the insured person who purchases the policy. This person must be 18 years or older and be permanently living in the UK.

Cancer (oral)

a diagnosis of a malignant tumour

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