myD and dencover

Are you a {my}dentist patient looking for the dencover offer?
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For all your questions about our products, dental plans….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • Will I be covered for cosmetic treatment?

    You will not be covered for cosmetic treatment (except for teeth whitening where specifically listed on your policy)

    Do you pay my dentist for me?

    No. We ask that you pay for the treatment first and then reclaim the cost through your policy according to your plan entitlements.

    When do my annual benefits start and end?

    Your annual benefits start on the day you sign up to your dencover membership and will end 12 months from this start date. This information can be found on your confirmation email and on your policy schedule.

    Can I make a change to my policy throughout the year? (add/remove/up/downgrade)

    If you wish to make a change to your policy, please refer to the relevant section in the policy schedule or call 0800 180 4505

    Why do I make two payments in my first month?

    At dencover we collect premiums one month in advance. We will collect your first premium around 14 working days after you initially sign up. We will make an additional collection to cover you for month 2 in your 1st month.

    When this second premium leaves your account depends on your nominated DD payment day. If you nominate a DD payment day within the 14 day set up period, your first collection will be a double collection.

    If you nominate a DD payment date after the 14 day set up time, we’ll take two separate payments. The first collection about 14 working days after your sign up and the second will be on your nominated DD date.

    Please advise if this policy covers smokers?

    Yes you can still be covered with dencover if you are a smoker.

    How do I make a claim?

    Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:

    1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs

    2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password

    3. Enter your treatment details, upload a scan or photo of your receipt and hit submit

    Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.

    Full details of our claims process can be found on your policy schedule.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Premium

the amount stated on the schedule that you agree to pay each month in return for the cover we provide.

Clinically necessary

treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.

Start date

the date when cover under this policy starts, as noted on the policy schedule.

Benefit year

By benefit year, we mean the 12-month period from your policy start date and each 12-month period thereafter until your cover ends.

Reimbursement

This is the amount you will be paid by dencover following receipt of a valid claim. This will be calculated based on your policy and benefit entitlements.

Mouth cancer

By mouth cancer, we mean a malignant tumour, tissue or cells, primarily in the oral cavity, lips, tongue or pharynx, characterised by the uncontrolled growth and spread of malignant cells and the invasion of tissue. Mouth cancer cover will end if you leave or cancel your policy and cannot be claimed again if you start a new policy at another time.

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