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For all your questions….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • Will I be covered for cosmetic treatment?

    No. We don't provide any cover for cosmetic treatments.

    Do you pay my dentist for me?

    No. We ask that you pay for the treatment first and then reclaim the cost through your policy according to your plan entitlements.

    When do my annual benefits start and end?

    Your annual benefits start on the day you sign up to your dencover membership and will end 12 months from this start date. This information can be found on your confirmation email and on your policy schedule.

    Can I make a change to my policy throughout the year? (add/remove/up/downgrade)

    If you wish to make a change to your policy, please refer to the relevant section in the policy schedule or call 0800 180 4505

    Why do I make two payments in my first month?

    At dencover we collect premiums one month in advance. We will collect your first premium around 14 working days after you initially sign up. We will make an additional collection to cover you for month 2 in your 1st month.

    When this second premium leaves your account depends on your nominated DD payment day. If you nominate a DD payment day within the 14 day set up period, your first collection will be a double collection.

    If you nominate a DD payment date after the 14 day set up time, we’ll take two separate payments. The first collection about 14 working days after your sign up and the second will be on your nominated DD date.

    Please advise if this policy covers smokers?

    Yes you can still be covered with dencover if you are a smoker.

    How do I make a claim?

    Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:

    1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs

    2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password

    3. Enter your treatment details, upload a scan or photo of your receipt and hit submit

    Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.

    Full details of our claims process can be found in your policy schedule.

    If you prefer to use a claim form, please contact us at info@dencover.com or call 0800 180 4505 and we’ll send you a copy.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Primary member

the insured person who purchases the policy. This person must be 18 years or older and be permanently living in the UK.

Premium

the amount stated on the schedule that you agree to pay each month in return for the cover we provide.

Cosmetic or aesthetic procedures

treatment to improve your appearance but not clinically necessary such as tooth bleaching and whitening, including laser treatment to whiten your teeth.

Benefit year

the 12-month period immediately following the start date and each period of 12 months after that.

Schedule

the document containing information about you

Benefit limit

the most we will pay as set out in the Table of Benefits.

See all jargon busters