dencover go digital - We have now launched our brand new online portal to provide a faster, more efficient way for you to submit claims - Learn more
Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
You will not be covered for cosmetic treatment (except for teeth whitening where specifically listed on your policy)
No. We ask that you pay for the treatment first and then reclaim the cost through your policy according to your plan entitlements.
Your annual benefits start on the day you sign up to your dencover membership and will end 12 months from this start date. This information can be found on your confirmation email and on your policy schedule.
If you wish to make a change to your policy, please refer to the relevant section in the policy schedule or call 0800 180 4505
At dencover we collect premiums one month in advance. We will collect your first premium around 14 working days after you initially sign up. We will make an additional collection to cover you for month 2 in your 1st month.
When this second premium leaves your account depends on your nominated DD payment day. If you nominate a DD payment day within the 14 day set up period, your first collection will be a double collection.
If you nominate a DD payment date after the 14 day set up time, we’ll take two separate payments. The first collection about 14 working days after your sign up and the second will be on your nominated DD date.
Yes you can still be covered with dencover if you are a smoker.
Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:
1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs
2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password
3. Enter your treatment details, upload a scan or photo of your receipt and hit submit
Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.
Full details of our claims process can be found on your policy schedule.
Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!
We will cover dental treatment needed to restore your teeth and/or general oral health to their pre-accident condition. We may ask for additional information such as police and hospital reports as evidence of any incident. Treatment must start within 48 hours of the accident and be completed within 30 days.
By treatment, we mean any listed dental procedure shown on the benefit schedule which is carried out to maintain or restore your dental health, including treatment as a result of an accident/injury and treatment for mouth cancer.
the date when cover under this policy starts, as noted on the policy schedule.
We will cover urgent treatment completed during a single emergency appointment for severe pain or trauma to your teeth or mouth, including trauma that prevents you eating, acute infection(s), or stopping bleeding after removal of a tooth. This does not include any permanent work received during an emergency appointment - this will be subject to your routine policy benefits.
By primary member, we mean the insured person who purchases the policy. You must be 18 years or older and permanently living in the UK (we cannot accept a PO Box or ‘care of’ as a permanent address).
the amount stated on the schedule that you agree to pay each month in return for the cover we provide.