dencover go digital - We have now launched our brand new online portal to provide a faster, more efficient way for you to submit claims - Learn more
Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
You will not be covered for cosmetic treatment (except for teeth whitening where specifically listed on your policy)
No. We ask that you pay for the treatment first and then reclaim the cost through your policy according to your plan entitlements.
Your annual benefits start on the day you sign up to your dencover membership and will end 12 months from this start date. This information can be found on your confirmation email and on your policy schedule.
If you wish to make a change to your policy, please refer to the relevant section in the policy schedule or call 0800 180 4505
At dencover we collect premiums one month in advance. We will collect your first premium around 14 working days after you initially sign up. We will make an additional collection to cover you for month 2 in your 1st month.
When this second premium leaves your account depends on your nominated DD payment day. If you nominate a DD payment day within the 14 day set up period, your first collection will be a double collection.
If you nominate a DD payment date after the 14 day set up time, we’ll take two separate payments. The first collection about 14 working days after your sign up and the second will be on your nominated DD date.
Yes you can still be covered with dencover if you are a smoker.
Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:
1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs
2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password
3. Enter your treatment details, upload a scan or photo of your receipt and hit submit
Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.
Full details of our claims process can be found on your policy schedule.
Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!
treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.
a dentist who is registered with the General Dental Council as a specialist. For any treatment for oral cancer, specialist means a medical or dental practitioner.
a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment
the 12-month period immediately following the start date and each period of 12 months after that.
work carried out on the member’s teeth and / or gums that is covered by this policy.
treatment to improve your appearance but not clinically necessary such as tooth bleaching and whitening, including laser treatment to whiten your teeth.