myD and dencover

Are you a {my}dentist patient looking for the dencover offer?
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For all your questions about our products, dental plans….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • Can you help customers who are experiencing temporary difficulties paying premiums due to COVID 19?

    We are committed to helping customers as much as we can. If you are experiencing difficulties paying your premiums as a result of COVID-19 then please email us at COVID19queries@unum.co.uk and we will be in touch to discuss the options available.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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Additional adult

By additional adult, we mean your spouse, partner, siblings, children above 18 years old or parents who live in the same property as you. Up to 3 additional adults are allowed on the same level of cover as you and you must pay a premium for each insured adult.

Cosmetic or aesthetic procedures

treatment to improve your appearance but not clinically necessary such as tooth bleaching and whitening, including laser treatment to whiten your teeth.

Call-out fee

the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.

Benefit limit

The most we will pay per year (unless otherwise stated) for treatment listed in the table of benefits

Pre-existing condition

By pre-existing condition, we mean a medical or dental condition (except for pre-existing periodontal conditions), injury or illness that

• the insured person knew about or
• had treatment recommended/planned by a dentist

in the 12 months before the started and returns within 24 months of the policy’s start date

Start date

the date when cover under this policy starts, as noted on the policy schedule.

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