Are you a {my}dentist patient looking for the dencover offer?
Check your flyer for the full web address
FUN – A bit of laughing gas
FACTS – Documents and support
For all your questions about our products, dental plans….
Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
Where can I get more information or additional help when making a claim?If you prefer to speak with someone before making a claim please contact one of the team on 0800 180 4505 or email info@dencover.com
How do I make a claim?Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:
1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs
2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password
3. Enter your treatment details, upload a scan or photo of your receipt and hit submit
Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.
Full details of our claims process can be found on your policy schedule.
Jargon buster
Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!
treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.
By additional adult, we mean your spouse, partner, siblings, children above 18 years old or parents who live in the same property as you. Up to 3 additional adults are allowed on the same level of cover as you and you must pay a premium for each insured adult.
treatment to improve your appearance but not clinically necessary such as tooth bleaching and whitening, including laser treatment to whiten your teeth.
the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.
the document we provide to confirm of your cover, your benefit schedule and the terms and conditions of the policy.
By treatment, we mean any listed dental procedure shown on the benefit schedule which is carried out to maintain or restore your dental health, including treatment as a result of an accident/injury and treatment for mouth cancer.