dencover go digital - We have now launched our brand new online portal to provide a faster, more efficient way for you to submit claims - Learn more

For all your questions….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • How do I make a claim?

    Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:

    1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs

    2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password

    3. Enter your treatment details, upload a scan or photo of your receipt and hit submit

    Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.

    Full details of our claims process can be found on your policy schedule.

    How long does it take to receive payment once I’ve submitted a claim?

    We aim to assess claims submitted via the portal within 5 working days of receiving them. Once approved, we will send the payment immediately which may take 3-5 working days to reach your account.

    However, there may be occasions where we need additional information from you or your dentist which may mean it takes a little longer. We'll contact you to let you know if there may be a delay in processing your claim.

    It takes a little longer to assess claims submitted via post using a claim form.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Specialist

a dentist who is registered with the General Dental Council as a specialist. For any treatment for oral cancer, specialist means a medical or dental practitioner.

Emergency

a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment

Additional adult

up to 3 adult relatives of the primary member including: a partner, siblings, children (older than 18) and parents living in the UK in the same property as the primary member

Pre-existing condition

a medical or dental condition, injury, illness, disease, sickness or related medical condition and associated symptoms, whether diagnosed or you knew about or should reasonably have known about at the start date, you have seen or arranged to see a dentist about during the 12 months immediately before the start date.

Call-out fee

the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.

Member

the insured person(s) who we have approved to join, and who is listed on the schedule.

See all jargon busters