Are you a {my}dentist patient looking for the dencover offer?
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For all your questions about our products, dental plans….
Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
Where can I get more information or additional help when making a claim?If you prefer to speak with someone before making a claim please contact one of the team on 0800 180 4505 or email info@dencover.com
How do I make a claim?Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:
1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs
2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password
3. Enter your treatment details, upload a scan or photo of your receipt and hit submit
Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.
Full details of our claims process can be found on your policy schedule.
Jargon buster
Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!
By treatment, we mean any listed dental procedure shown on the benefit schedule which is carried out to maintain or restore your dental health, including treatment as a result of an accident/injury and treatment for mouth cancer.
the amount stated on the schedule that you agree to pay each month in return for the cover we provide.
We will cover dental treatment needed to restore your teeth and/or general oral health to their pre-accident condition. We may ask for additional information such as police and hospital reports as evidence of any incident. Treatment must start within 48 hours of the accident and be completed within 30 days.
By primary member, we mean the insured person who purchases the policy. You must be 18 years or older and permanently living in the UK (we cannot accept a PO Box or ‘care of’ as a permanent address).
the document we provide to confirm of your cover, your benefit schedule and the terms and conditions of the policy.
We will cover urgent treatment completed during a single emergency appointment for severe pain or trauma to your teeth or mouth, including trauma that prevents you eating, acute infection(s), or stopping bleeding after removal of a tooth. This does not include any permanent work received during an emergency appointment - this will be subject to your routine policy benefits.