dencover go digital - We have now launched our brand new online portal to provide a faster, more efficient way for you to submit claims - Learn more

For all your questions about our products, dental plans….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • Where can I get more information or additional help when making a claim?

    If you prefer to speak with someone before making a claim please contact one of the team on 0800 180 4505 or email info@dencover.com

    How do I make a claim?

    Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:

    1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs

    2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password

    3. Enter your treatment details, upload a scan or photo of your receipt and hit submit

    Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.

    Full details of our claims process can be found on your policy schedule.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Mouth cancer

By mouth cancer, we mean a malignant tumour, tissue or cells, primarily in the oral cavity, lips, tongue or pharynx, characterised by the uncontrolled growth and spread of malignant cells and the invasion of tissue. Mouth cancer cover will end if you leave or cancel your policy and cannot be claimed again if you start a new policy at another time.

Reimbursement

This is the amount you will be paid by dencover following receipt of a valid claim. This will be calculated based on your policy and benefit entitlements.

Treatment

By treatment, we mean any listed dental procedure shown on the benefit schedule which is carried out to maintain or restore your dental health, including treatment as a result of an accident/injury and treatment for mouth cancer.

Cosmetic or aesthetic procedures

treatment to improve your appearance but not clinically necessary such as tooth bleaching and whitening, including laser treatment to whiten your teeth.

Clinically necessary

treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.

Premium

the amount stated on the schedule that you agree to pay each month in return for the cover we provide.

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