dencover go digital - We have now launched our brand new online portal to provide a faster, more efficient way for you to submit claims - Learn more

For all your questions….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • How do I make a claim?

    Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:

    1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs

    2. Visit and login using your dencover username and password

    3. Enter your treatment details, upload a scan or photo of your receipt and hit submit

    Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.

    Full details of our claims process can be found on your policy schedule.

    How long does it take to receive payment once I’ve submitted a claim?

    We aim to assess claims submitted via the portal within 5 working days of receiving them. Once approved, we will send the payment immediately which may take 3-5 working days to reach your account.

    However, there may be occasions where we need additional information from you or your dentist which may mean it takes a little longer. We'll contact you to let you know if there may be a delay in processing your claim.

    It takes a little longer to assess claims submitted via post using a claim form.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Additional adult

up to 3 adult relatives of the primary member including: a partner, siblings, children (older than 18) and parents living in the UK in the same property as the primary member


the document containing information about you

Cancer (oral)

a diagnosis of a malignant tumour

Benefit limit

the most we will pay as set out in the Table of Benefits.


work carried out on the member’s teeth and / or gums that is covered by this policy.

Call-out fee

the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.

See all jargon busters