dencover go digital - We have now launched our brand new online portal to provide a faster, more efficient way for you to submit claims - Learn more

For all your questions….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • Where do I send my dencover claim form?

    Send your completed claim form to:
    dencover, Milton Court, Dorking, Surrey RH4 3LZ

    Where can I get more information or additional help when making a claim?

    If you prefer to speak with someone before making a claim please contact one of the team on 0800 180 4505 or email info@dencover.com

    How are my claims paid?

    All claim reimbursements are made directly into your bank.

    Can I appeal a claim decision?

    If you feel that your claim has been settled incorrectly or you would like to discuss the settlement amount, please let one of the team know so we can look into the matter for you. Call, email or write to us using our contact details: www.dencover.com/contact/

    How do I make a claim?

    Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:

    1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs

    2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password

    3. Enter your treatment details, upload a scan or photo of your receipt and hit submit

    Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.

    Full details of our claims process can be found in your policy schedule.

    If you prefer to use a claim form, please contact us at info@dencover.com or call 0800 180 4505 and we’ll send you a copy.

    How long does it take to receive payment once I’ve submitted a claim?

    We aim to assess claims submitted via the portal within 5 working days of receiving them. Once approved, we will send the payment immediately which may take 3-5 working days to reach your account.

    However, there may be occasions where we need additional information from you or your dentist which may mean it takes a little longer. We'll contact you to let you know if there may be a delay in processing your claim.

    It takes a little longer to assess claims submitted via post using a claim form.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Pre-existing condition

a medical or dental condition, injury, illness, disease, sickness or related medical condition and associated symptoms, whether diagnosed or you knew about or should reasonably have known about at the start date, you have seen or arranged to see a dentist about during the 12 months immediately before the start date.

Benefit year

the 12-month period immediately following the start date and each period of 12 months after that.

Call-out fee

the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.

Qualifying period

the period after the start date during which we will not cover you for dental treatment that is identified as being clinically necessary, whether or not the treatment actually happened during this period. Please see the Table of Benefits to see what qualifying periods apply to your cover. The qualifying period applies to each member.

Benefit limit

the most we will pay as set out in the Table of Benefits.

Cancer (oral)

a diagnosis of a malignant tumour

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