Are you a {my}dentist patient looking for the dencover offer?
Check your flyer for the full web address
FUN – A bit of laughing gas
FACTS – Documents and support
For all your questions about our products, dental plans….
Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
Where can I get more information or additional help when making a claim?If you prefer to speak with someone before making a claim please contact one of the team on 0800 180 4505 or email info@dencover.com
How do I make a claim?Once you've registered to use the member portal, you can submit claims online without using a claim form. Here's how you do it:
1. When your treatment is complete, please ask for an itemised receipt from your dentist which contains a full description of your treatment and costs
2. Visit https://mypolicy.dencover.co.uk/NIS/ and login using your dencover username and password
3. Enter your treatment details, upload a scan or photo of your receipt and hit submit
Once your claim has been approved, we will notify you by email and payment will be made into your nominated bank account.
Full details of our claims process can be found on your policy schedule.
Jargon buster
Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!
the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.
This is the amount you will be paid by dencover following receipt of a valid claim. This will be calculated based on your policy and benefit entitlements.
By benefit year, we mean the 12-month period from your policy start date and each 12-month period thereafter until your cover ends.
By mouth cancer, we mean a malignant tumour, tissue or cells, primarily in the oral cavity, lips, tongue or pharynx, characterised by the uncontrolled growth and spread of malignant cells and the invasion of tissue. Mouth cancer cover will end if you leave or cancel your policy and cannot be claimed again if you start a new policy at another time.
We will cover dental treatment needed to restore your teeth and/or general oral health to their pre-accident condition. We may ask for additional information such as police and hospital reports as evidence of any incident. Treatment must start within 48 hours of the accident and be completed within 30 days.
the amount stated on the schedule that you agree to pay each month in return for the cover we provide.