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For all your questions….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • How do I complain?

    If you wish to make a complaint, you can contact the Customer Services Team by phone on 0800 180 4505, by email: info@dencover.com We hope to resolve your complaint to your satisfaction. However, if you remain dissatisfied or if our investigations have not been completed within eight weeks you may be eligible to refer your complaint to the Financial Ombudsman Service.

    How can I contact dencover?

    We love to hear from our members. If you want to speak to us, you can reach us using the live chat service or visiting the contact us page for all the ways get in touch.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Cancer (oral)

a diagnosis of a malignant tumour

Emergency

a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment

Partner

your legally married husband or wife, or your registered civil partner, or a person who is permanently living with you in the same household as if they were your husband or wife or registered civil partner.

Start date

the date when cover under this policy starts, as noted on the schedule.

Relative

a partner, child or any other immediate family member related to you by blood or law.

Additional adult

up to 3 adult relatives of the primary member including: a partner, siblings, children (older than 18) and parents living in the UK in the same property as the primary member

See all jargon busters