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Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
If you wish to make a complaint, you can contact the Customer Services Team by phone on 0800 180 4505, by email: firstname.lastname@example.org We hope to resolve your complaint to your satisfaction. However, if you remain dissatisfied or if our investigations have not been completed within eight weeks you may be eligible to refer your complaint to the Financial Ombudsman Service.
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Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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the amount stated on the schedule that you agree to pay each month in return for the cover we provide.
up to 3 adult relatives of the primary member including: a partner, siblings, children (older than 18) and parents living in the UK in the same property as the primary member
a dentist who is registered with the General Dental Council as a specialist. For any treatment for oral cancer, specialist means a medical or dental practitioner.
the insured person who purchases the policy. This person must be 18 years or older and be permanently living in the UK.
a sudden and unexpected injury to the mouth which requires treatment
work carried out on the member’s teeth and / or gums that is covered by this policy.