dencover go digital - We have now launched our brand new online portal to provide a faster, more efficient way for you to submit claims - Learn more

For all your questions….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • How do I complain?

    If you wish to make a complaint, you can contact the Customer Services Team by phone on 0800 180 4505, by email: info@dencover.com We hope to resolve your complaint to your satisfaction. However, if you remain dissatisfied or if our investigations have not been completed within eight weeks you may be eligible to refer your complaint to the Financial Ombudsman Service.

    How can I contact dencover?

    We love to hear from our members. If you want to speak to us, you can reach us using the live chat service or visiting the contact us page for all the ways get in touch.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
Chat with us to suggest more jargon for us to bust!

Benefit limit

the most we will pay as set out in the Table of Benefits.

Qualifying period

the period after the start date during which we will not cover you for dental treatment that is identified as being clinically necessary, whether or not the treatment actually happened during this period. Please see the Table of Benefits to see what qualifying periods apply to your cover. The qualifying period applies to each member.

Reimbursement

This is the amount you will be paid by dencover following receipt of a valid claim. This will be calculated based on your policy and benefit entitlements.

Cancer (oral)

a diagnosis of a malignant tumour

Benefit year

the 12-month period immediately following the start date and each period of 12 months after that.

Emergency

a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment

See all jargon busters