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Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
If you wish to make a complaint, you can contact the Customer Services Team by phone on 0800 180 4505, by email: firstname.lastname@example.org We hope to resolve your complaint to your satisfaction. However, if you remain dissatisfied or if our investigations have not been completed within eight weeks you may be eligible to refer your complaint to the Financial Ombudsman Service.
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Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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the most we will pay as set out in the Table of Benefits.
the period after the start date during which we will not cover you for dental treatment that is identified as being clinically necessary, whether or not the treatment actually happened during this period. Please see the Table of Benefits to see what qualifying periods apply to your cover. The qualifying period applies to each member.
This is the amount you will be paid by dencover following receipt of a valid claim. This will be calculated based on your policy and benefit entitlements.
a diagnosis of a malignant tumour
the 12-month period immediately following the start date and each period of 12 months after that.
a single initial dental appointment that you urgently need outside of practice hours to get immediate treatment