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Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.
If you wish to make a complaint, you can contact the Customer Services Team by phone on 0800 180 4505, by email: email@example.com We hope to resolve your complaint to your satisfaction. However, if you remain dissatisfied or if our investigations have not been completed within eight weeks you may be eligible to refer your complaint to the Financial Ombudsman Service.
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Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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the insured person(s) who we have approved to join, and who is listed on the schedule.
a diagnosis of a malignant tumour
work carried out on the member’s teeth and / or gums that is covered by this policy.
the date when cover under this policy starts, as noted on the schedule.
treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.
up to 3 adult relatives of the primary member including: a partner, siblings, children (older than 18) and parents living in the UK in the same property as the primary member