myD and dencover

Are you a {my}dentist patient looking for the dencover offer?
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For all your questions about our products, dental plans….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • How do I complain?

    If you wish to make a complaint, you can contact the Customer Services Team by phone on 0800 180 4505, by email: info@dencover.com We hope to resolve your complaint to your satisfaction. However, if you remain dissatisfied or if our investigations have not been completed within eight weeks you may be eligible to refer your complaint to the Financial Ombudsman Service.

    How can I contact dencover?

    We love to hear from our members. If you want to speak to us, you can reach us using the live chat service or visiting the contact us page for all the ways get in touch.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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Policy schedule

the document we provide to confirm of your cover, your benefit schedule and the terms and conditions of the policy.

Primary member

By primary member, we mean the insured person who purchases the policy. You must be 18 years or older and permanently living in the UK (we cannot accept a PO Box or ‘care of’ as a permanent address).

Qualifying period

This is the set amount of time you'll need to wait before you can claim for certain treatments. Please see the Table of Benefits to see what qualifying periods apply to your cover. The qualifying period applies to each member

Call-out fee

the cost of attending a dental practice outside practice hours when you're seen by a dentist or specialist.

Start date

the date when cover under this policy starts, as noted on the policy schedule.

Treatment

By treatment, we mean any listed dental procedure shown on the benefit schedule which is carried out to maintain or restore your dental health, including treatment as a result of an accident/injury and treatment for mouth cancer.

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