myD and dencover

Are you a {my}dentist patient looking for the dencover offer?
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For all your questions about our products, dental plans….

Here you’ll find the answers to frequently asked questions about dencover’s products, plans and jargon busting terms.

  • How do I complain?

    If you wish to make a complaint, you can contact the Customer Services Team by phone on 0800 180 4505, by email: info@dencover.com We hope to resolve your complaint to your satisfaction. However, if you remain dissatisfied or if our investigations have not been completed within eight weeks you may be eligible to refer your complaint to the Financial Ombudsman Service.

    How can I contact dencover?

    We love to hear from our members. If you want to speak to us, you can reach us using the live chat service or visiting the contact us page for all the ways get in touch.

Jargon buster

Here we’ll help you to understand some of the commonly used jargon within dental insurance.
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Mouth cancer

By mouth cancer, we mean a malignant tumour, tissue or cells, primarily in the oral cavity, lips, tongue or pharynx, characterised by the uncontrolled growth and spread of malignant cells and the invasion of tissue. Mouth cancer cover will end if you leave or cancel your policy and cannot be claimed again if you start a new policy at another time.

Clinically necessary

treatment recommended by a dentist or specialist to ensure the maintenance of good oral health.

Policy schedule

the document we provide to confirm of your cover, your benefit schedule and the terms and conditions of the policy.

Additional adult

By additional adult, we mean your spouse, partner, siblings, children above 18 years old or parents who live in the same property as you. Up to 3 additional adults are allowed on the same level of cover as you and you must pay a premium for each insured adult.

Accident

We will cover dental treatment needed to restore your teeth and/or general oral health to their pre-accident condition. We may ask for additional information such as police and hospital reports as evidence of any incident. Treatment must start within 48 hours of the accident and be completed within 30 days.

Primary member

By primary member, we mean the insured person who purchases the policy. You must be 18 years or older and permanently living in the UK (we cannot accept a PO Box or ‘care of’ as a permanent address).

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